Paul D Dii

Try to find info ref order 7313**** recived only one book

You make impossible to find out info about an order placed order 7314****. When will I receive the other book
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Preferred solution: Deliver product or service ordered

Kynlie Ygp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Duncan, British Columbia

Wants to know how to order book

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Alibris - Wants to know how to order book
Albris has pirated my books which are on Amazon and is not paying me a royalty.tell Amazon about this situation
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User's recommendation: Let Amazon know what is happening.

Gabrella G Syh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

A wrong order

Alibris - A wrong order
Alibris - A wrong order - Image 2
I'm going to try to do this again. I order 11 books for my Book Ministry at Church on 1/8 and today I only received 4 books a a CD. I don't think I ordered a CD because I was looking at a book. Can you please help me. I am so upset because money was my classmates money the book was Fervent by Priscilla Shirer.
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Loss:
$47
Pros:
  • Price is reasonable
Cons:
  • Dishonest business practices

Preferred solution: Deliver product or service ordered

User's recommendation: Please let the customer know when the books are going to arrive.

Gabrella G Syh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bellevue, Washington

A wrong order

Alibris - A wrong order
Alibris - A wrong order - Image 2
I. Ordered 11 book by Priscilla Shirer Fervent on 1/8/24. Well today I received 4 Books and a CD and I thought I was ordering all books. But my number 8 Book was the CD. I am very upset about. I pray that the rest of my book will arrive tomorrow 1/11/24. I will attach my invoice. My card ending in 1994 was used for this purchase. I need these book for my Book Ministry at Church. Please help Me!! Ms. Gibbs
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User's recommendation: Please inform custom that their order is on the way

Laura G Udq

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Verified Reviewer

Duplicate order must cancel

Need to cancel order 72122***-*. Because my daughter got that book already. Please pull order placed today before it ships to avoid shipping charges! Thank you for your immediate attention. Laura & Jessica Gower
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Pros:
  • Great company

Preferred solution: Full refund

Dianne J Mqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arab, Alabama

Concern about your suppliers, not fulfilling their obligation

I have been a satisfied customer of yours for years. However, Books I ordered were never received. Was charged for 2 books. Paid through PayPal. I called the telephone number of the supplier and the telephone number was disconnected.
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User's recommendation: I will continue to order from Alibris, but I wish that they would verify the status of their suppliers in order to alleviate problems like this

Anonymous
map-marker Salt Lake City, Utah

I'm sorry but I receive my book today but there a problem is the wrong book I have a2003 lancer LS not a ce or cg orch so what do I have to do to get that other book

It's the wrong book I have a 2003 lancer LS not ce or cg or cg would like to trade this book for the right one and could I pick it up here thank you
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Jane V Vbx

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Verified Reviewer
| map-marker El Sobrante, California

Need Help Sorting Out Numerous Alibris Purchases Made Over the Holidays

I bought so many books I cant now be sure each order has been received Please send me an itemized list of my purchases from October November and December 2022 Thanks!
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User's recommendation: Great

Joseph K Nqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

NO COMMUNICATION

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Original review Aug 18, 2022

Placed an order for a book that was in stock. Received a confirmation email but here it is, a week or almost 2 wks later, no delivery.

Called their customer service number but only get a recording. Never will purchase another book through this co again, nor recommend them. Just their lack of customer service, not allowing contact with a live person is disappointing.

Recording says to contact the (middle man) company that shipped out your order. I went to their "Contact us," but they want U to register on their site so they can now start sending U advertisements and cookies to track U.

They ultimately refers you back to Alibris. Alibris is not a favorable company to do business with.

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Pros:
  • Affordability
Cons:
  • No customer service communication

Preferred solution: Communication

User's recommendation: DON'T CALL US, WE'LL CALL YOU.....MAYBE

1 comment
Joseph K Nqk

No reply to my complaint.

Nicole T Qkl
map-marker Parkville, Maryland

Wrong book received

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I was not sent the book I ordered. I need this book for school and now my school work has been delayed.
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Loss:
$23
Pros:
  • Cheap used books
Cons:
  • Dishonest business practices

Preferred solution: Full refund

Surbon S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Rochette, Auvergne Rhône-Alpes

Refund for a purchase not made

Alibris - Refund for a purchase not made
this morning at 10:30 am you took from my bank account 94.84 without my permission I wish to be reimbursed immediately
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Loss:
$95

Preferred solution: Full refund

Josh H Ney

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clovis, California

Incorrect items and some never received

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I only received one item in my order even though it said all 3 of them were in the same package as per the tracking number. The other order number, I received what I ordered, but also an extra item I did not order or want.
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Loss:
$40
Pros:
  • Reasonable price
Cons:
  • Dishonest business practices
  • Shady sellers
  • No accountability for dishonest sellers

Preferred solution: Full refund

User's recommendation: Scammers and thieves. No accountability. DO NOT BUY FROM THEM

Anonymous
map-marker Buffalo, New York

Help with a purchase that doesn't work. This is the second email i have sent

When i got the dvd movie, i couldn't get it to play in my player. The message i got was wrong region. I think it won't work is because the movie camefrom England
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Anonymous
map-marker Grand Island, New York

Help with a purchase that doesn't work. This is the second email i have sent

I sent a previous email. I received a response asking for the order number. I sent it and i haven't had a response
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Correl R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edinburg, Texas

Unable to track package delivery

I was notified that a book I ordered was shipped on Dec 25, 2021 and it has not arrived. I am unable to get any information on line. Could you please check for me. Thank you. Mr. Correl Robinson
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Pros:
  • Wide book selection

Preferred solution: Deliver product or service ordered

Philip S Yjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent charges to my debit card

On 11/04/21 Alibris Books attempted to electronically withdraw $45.27 from my account ending in 5195. I have not ordered anything from you. Please advise
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Preferred solution: Don't attempt future withdrawals!!

1 comment
Guest

I agree.

About

Summary

Alibris is one of the largest and most well-known online marketplaces for sellers of movies, music, new and pre-owned books. Today Alibris has more than 100 million items provided by thousands of sellers form all over the world. Alibris was founded in 1998, and since then it has become a perfect store for selling and buying books and movies. No matter if you are looking for a popular bestseller, rare book or movie, Alibris has everything! Alibris is a real treasure for those who like reading, watching movies and enjoying music. If you haven’t still found what you have been looking for, Alibris is waiting!

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